[sera_support_hub]
Security incident or active malware
Use a critical-priority case when protection failed, devices are behaving abnormally, or cleanup needs immediate guidance.
Support Operations
A cleaner support surface built to look like part of the antivirus platform, not a generic contact form.
Support now starts with path selection, docs discovery, case lookup, and clean ticket intake so users can either self-serve fast or reach the right team with context already attached.
Search docs before opening a case
Scoped to the documentation library
Ticket Lookup
Check the status of an existing support case
Use the email and case code from your submission confirmation to pull up the latest status.
Malware or ransomware response
Use this path when active compromise, encryption, or suspicious behavior needs immediate triage and a case code.
Rollout and onboarding help
Best for setup planning, installer questions, policy rollout, and account migration work.
Licensing, upgrades, and renewals
Use this lane for purchase changes, plan movement, billing references, and product mapping questions.
Agency and MSP workflows
For managed environments, partner handoff, and multi-client support operations that need cleaner routing.
Case intake
Open a support case with cleaner routing.
Every field below is styled to match the theme and feeds a structured ticket with product, priority, and reference details attached.
Support routing
Keep the AI launcher in the corner and the support page focused on action.
The green launcher handles AI help in the lower-right corner. This page stays focused on docs, trust, routing, and clean case intake.
Most-used docs
Enterprise XDR Rollout Guide
Deploying TeamGuard Across Multiple Devices
How to Run a Deep Cleanup
Quick Start Installation
Enterprise XDR rollout requires planning around fleet segmentation, alert routing, and staged enforcement.Rollout foundationsEstablish owners, integrations,…
TeamGuard deployment works best when you define seat groups, rollout order, and support responsibility in advance.Prepare…
Deep cleanup mode is designed for systems that have active malware, lingering browser hijacks, or unwanted…
This guide explains how to install ShieldCore, activate a license, and verify that protection is running…